Privacy Policy

Privacy Policy of Dr. Abdul Aziz ENT Super Specialty Clinic

Welcome to Dr. Abdul Aziz ENT Super Specialty Clinic, Tolichowki, Hyderabad. We value your privacy and are committed to protecting the personal information you share with us while using our website and online services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, submit an enquiry, request an appointment, or communicate with our clinic.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

Our Commitment to Your Privacy

Protecting patient and visitor privacy is an important part of our commitment to ethical healthcare practices.

We strive to handle all personal information responsibly and in accordance with applicable Indian laws, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (where applicable)
• Applicable medical ethics and professional guidelines governing healthcare practitioners in India

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

You may voluntarily provide information including:

• Full Name
• Mobile Number
• Email Address
• Preferred Appointment Date
• Reason for Enquiry
• Information entered in contact forms
• Any other information voluntarily submitted by you

Providing this information is optional; however, certain services such as appointment requests may require specific details.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Language Preferences
• Date and Time of Visit
• Pages Visited
• Referral Website
• Session Duration
• Website Interaction Data

This information helps improve website functionality, security, and user experience.

Health Information

Our website is intended primarily for appointment requests and general enquiries.

We advise visitors not to submit detailed medical records, diagnostic reports, prescriptions, laboratory results, imaging studies, or other confidential health information through website forms unless specifically requested by the clinic.

If additional medical information is required for consultation, it may be collected through appropriate clinical processes.

How We Use Your Information

The information collected through this website may be used for the following purposes:

• Scheduling appointments
• Responding to enquiries
• Contacting you regarding appointment requests
• Improving website performance
• Website analytics
• Website security monitoring
• Technical troubleshooting
• Maintaining internal records
• Complying with applicable legal obligations

We process personal information only for legitimate healthcare administration and communication purposes.

Appointment Requests

Submitting an appointment request through this website does not create a doctor-patient relationship.

Appointments remain subject to:

• Doctor availability
• Clinic schedule
• Confirmation by clinic staff
• Emergency medical priorities

Our staff may contact you for additional information before confirming your appointment.

Medical Information Disclaimer

The information published on this website is provided solely for general educational and informational purposes.

It should not be considered medical advice, diagnosis, treatment recommendations, or a substitute for consultation with a qualified healthcare professional.

Medical decisions should always be made after a personal clinical evaluation by an appropriately qualified medical practitioner.

If you experience a medical emergency, seek immediate emergency medical assistance or contact your nearest emergency healthcare facility.

Cookies Policy

Our website may use cookies and similar technologies to improve user experience.

Cookies may help us:

• Remember user preferences
• Improve website performance
• Analyse visitor behaviour
• Measure website traffic
• Improve page loading
• Enhance website functionality

Users can disable cookies through their browser settings. Some website features may not function correctly if cookies are disabled.

Google Analytics

Our website may use Google Analytics or similar analytics services to better understand visitor interactions.

These tools may collect anonymous information including:

• Device type
• Geographic region
• Browser type
• Pages viewed
• Time spent on pages
• Traffic sources

This information is used only to improve website quality and user experience.

Data Security

We implement reasonable administrative, organisational, and technical safeguards to help protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Misuse
• Accidental loss
• Destruction

Although reasonable efforts are made to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Sharing

We do not sell, rent, or trade personal information.

Information may only be shared:

• When required by applicable law
• To comply with court orders
• To respond to lawful government requests
• To protect legal rights
• With trusted technology or hosting service providers assisting website operations, subject to appropriate confidentiality obligations

Data Retention

Personal information will be retained only for as long as reasonably necessary to:

• Respond to enquiries
• Manage appointment requests
• Fulfil legal obligations
• Maintain operational records

Once no longer required, information may be securely deleted or anonymised where appropriate.

Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Withdraw consent where applicable
• Request deletion where legally permissible

Requests may be made by contacting the clinic using the details provided below.

Children’s Privacy

This website is not intended for children to independently submit personal information.

If information relating to a minor is submitted, it should be provided by a parent or lawful guardian.

Third-Party Websites

Our website may contain links to third-party websites, including Google Maps or other informational resources.

We are not responsible for the privacy practices, content, or policies of external websites.

Users should review the privacy policies of those websites before sharing personal information.

Intellectual Property

All content available on this website, including text, graphics, logos, icons, images, page layouts, and design elements, is the property of Dr. Abdul Aziz ENT Super Specialty Clinic or its respective content owners unless otherwise stated.

Unauthorised copying, reproduction, modification, or distribution is prohibited without prior written permission.

Website Security

We regularly monitor our website to help maintain its security and functionality.

Users must not attempt to:

• Gain unauthorised access
• Introduce malicious software
• Disrupt website functionality
• Interfere with website security
• Access restricted areas without permission

Any such activity may result in legal action where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Applicable laws
• Clinic operations
• Website functionality
• Privacy practices

The revised version will be published on this page with the updated effective date.

Contact Us

Dr. Abdul Aziz ENT Super Specialty Clinic

Address:
1st Floor, Above ICICI Bank, Galaxy Building, Brindavan Colony, Tolichowki, Hyderabad, Telangana – 500008

Phone: +91 9916662633

If you have questions regarding this Privacy Policy or how your information is handled, please contact the clinic during working hours.

Frequently Asked Questions (FAQs)

Is my personal information safe?

We take reasonable measures to protect the personal information submitted through our website. However, no internet-based system can guarantee absolute security.

Does submitting an appointment request confirm my appointment?

No. Appointment requests are subject to availability and confirmation by the clinic.

Does this website provide medical advice?

No. The information on this website is for educational purposes only and should not replace professional medical consultation.

Will my information be shared with third parties?

Your personal information is not sold or rented. It may only be shared when required by law or with authorised service providers supporting website operations under appropriate confidentiality obligations.

Can this Privacy Policy change?

Yes. We may update this Privacy Policy from time to time. The latest version will always be available on this page.